2022 sales: $212.6 million
Previous ranking: 39
Employees: 55 full-time, 25 part-time
2001 Route 46, Waterview Plaza, Suite 310
Parsippany, NJ 07054
Phone: (973) 601-1040
Website Executives
CEO: Marie Magliano
PRESIDENT: Rich Lane
CFO: Tracy Bartram
CORPORATE SECRETARY: Mary Hanigan
EVP, TECHNOLOGY: Andrew Henry
MANAGING PARTNER, BUSINESS DEVELOPMENT, EAST COAST: Mark Rachko
MANAGING PARTNER, BUSINESS DEVELOPMENT, WEST COAST: Ray Watson
MANAGING PARTNER, CORPORATE DIVISION: Mitchell Hicks
Company facts
* Privately held company with six managing partners.
* Business model is a combination of direct sales to corporate and leisure clients and host agency operations.
* Works with 682 independent contractors.
* $111.7 million of sales completed by hosted agents.
* Sales: 46.6% business, 43% leisure, 10.4% other.
* A member of Uniglobe, ASTA, Virtuoso.
2022 Developments
* Saw a shift in percentage of leisure, corporate and meetings and conferences: meetings and conferences from its corporate base increased from 2% of its business mix pre-Covid to 10.4% in 2022.
* Saw increase in requests for concierge services, with clients increasingly interested in bleisure travel. Company is combining business trips with high-end personal travel.
* Modified fee structure to reflect changes in the industry and impact on workflow because of Covid-19. Clients have supported this initiative as well as additional fees for additional services.
* Continued to offer high-end leisure through alliance with Virtuoso, resulting in a favorable impact on revenue streams.
* Many clients did not bounce back with travel during the pandemic. However, the company brought in new business that offset those decreases.
Looking ahead
* Prioritizing NDC implementation, assessing its impact on technology tools and investing in technology.
* Evaluating various fee models to ensure which model is best for each client in response to NDC.
* Performing annual time management studies to ensure processes are completed efficiently.
* Company finished 2022 within 1 percent of sales volume for 2019. Barring any global recessionary problems or any additional health challenges, it is cautiously optimistic that strong results will continue.