2022 sales: $323.4 million
Previous ranking: 40
Employees: 760 full-time, 150 part-time
3625 Del Amo Blvd., Suite 260
Torrance, CA 90503
Phone: (310) 303-3750
Website Executives
PRESIDENT/CEO: Shigeyuki Suzuki
EXECUTIVE OFFICER OF GLOBAL BUSINESS SOLUTIONS UNIT: Tosh Tatezawa
EXECUTIVE OFFICER OF DESTINATION MANAGEMENT COMPANY UNIT: Ted Kubo
VP, JTB GLOBAL BUSINESS TRAVEL: Geert de Boo
Company facts
* Privately held company.
* The JTB Group, majority shareholder, was founded in 1912 as the Japan Tourist Bureau.
* Direct sales (B2B, B2C), wholesaler, affiliated partnership network.
* Sales: 38% business, 20% leisure, 42% other.
* A member of Virtuoso.
2022 Developments
* JTB Business Travel intensified efforts to expand as a global TMC, supporting small and medium-size enterprises (SMEs) and their global travel programs.
* JTB Business Travel network expanded beyond its North American and European network with added service hubs in Asia Pacific, such as Singapore.
* Established closer collaboration with group company partners such as Quickly Travel in Brazil and JTB-CWT in Japan.
Looking ahead
* Implementing the Experience Zero subscription fee model that enables stronger partnerships.
* Launching sustainability solutions for SMEs, enabling midmarket customers to have booking guidance, more accurate reporting and easy offset or removal capabilities to help them reach their goals.
* Expects ongoing strong recovery, fueled by a close to full recovery of domestic business by the end of 2023. International travel will be 75% to 85% of 2019 levels.
* Expects Q3 to be the strongest, with a slowdown in Q4.
* Emerging trends include less travel for internal management meetings but more internal travel for team meetings because part of the workforce continues to work remotely. "Purposeful travel, driven by a stronger focus on the ROI of travel, is leading to increases in advanced bookings, with a need to stack trips and more carefully plan ahead." Bleisure and sustainability continue to be hot topics.