2022 sales: $13.6 billion
Previous ranking: 5 (based on estimates by Travel Weekly)
Employees: 12,000
701 Carlson Parkway
Minnetonka, MN 55305
Phone: (800) 213-7295
Website Executives
PRESIDENT/CEO: Patrick Andersen
CFO: Judy Hendrick (retiring July 1); Jim Shepherd (after July 1)
CHIEF PARTNERSHIP OFFICER: Brian Mogler
CHIEF EXPERIENCE & TECHNOLOGY OFFICER: John Pelant
CHIEF HUMAN RESOURCES OFFICER: Laura Watterson
CHIEF CUSTOMER OFFICER: Nick Vournakis
CHIEF STRATEGY OFFICER: Julia Kou
CHIEF LEGAL OFFICER: Lauren Aste
Company facts
* Privately held company.
* Owned through funds managed by global financial institutions, including Barings, MacKay Shields, and Monarch Alternative Capital.
* Sells travel products directly to customers.
2022 Developments
* Added new trip-planning management and collaboration functionalities to MyCWT platform.
* Advanced NDC adoption scalability with new pilots.
* Launched 24/7 English-Mandarin bilingual service hub.
* Simplified pricing and billing with new subscription fee model.
* Launched real-time carbon footprint indicators to help customers make more sustainable choices.
Looking ahead
* Enhancing MyCWT platform to offer a more tailored experience and data/insight solutions.
* Focusing on sustainability, traveler well-being and inclusivity program management offerings (i.e., real-time carbon footprint indicators, nonbinary profile fields, on-trip connectivity and traveler tracking systems).