2022 sales: $1 billion
Previous ranking: 17
Employees: 2,300
15147 N. Scottsdale Road, Suite 210
Scottsdale, AZ 85254
Phone: (866) 871-9336
Website Executives
CEO: Mike Nelson
CFO: Steve Barnhart
CHIEF COMMERCIAL OFFICER: Ross Crowder
CHIEF EXPERIENCE OFFICER: Travis Markel
CHIEF PRODUCT OFFICER: Alan Josephs
CHIEF MARKETING OFFICER: Jeff Zotara
CHIEF PEOPLE & DIVERSITY OFFICER: Jennifer Strauel
GENERAL COUNSEL: Trevor Steege
Company facts
* Privately held company.
* Panda Midco is parent company.
* 100% leisure.
* Part of Signature Travel Network.
* Business-to-business-to-consumer model that provides travel technology, such as booking, loyalty, call center and marketing solutions to consumer-facing companies.
* Portfolio includes consumer brands with teams in 10 global offices servicing customers in chat, SMS text, email and phone in 22 languages and more than 40 currencies.
2022 Developments
* Acquired RedWeek, a lodging platform that emphasizes vacation rentals
* Unveiled its Next Generation technology platform, streamlining all aspects of its core business
* Implemented a contact-delivery platform with a unified view of customer interactions across all channels, featuring advanced scheduling and monitoring tools.
* Integrated a knowledge-management system and desktop analytics in the contact center to monitor productivity in real time.
* Fortified marketing technology with automation, audience segmentation and personalization features for efficient lead acquisition and improved conversion rates.
Looking ahead
* Exploring AI-powered tools and other technologies for enhanced customer experiences.
* Refining customer-acquisition strategies through targeted marketing and big-data analytics to identify potential customers.
* Leveraging the recent acquisition of RedWeek to bolster the expansion and growth already occurring in the direct-to-consumer channel.
* Expanding reach, increasing sales and harnessing the power of ecommerce and online marketplaces through strategic partnerships.
* Adapting policies to conform to new regulations on data privacy, cybersecurity and environmental sustainability.
* The company anticipates continued growth in core product offerings, specifically cruise inventory, and expects to see strong demand across all sectors of travel. Its new travel-based subscription model has seen record-setting results in new membership, bookings and renewals.